This Limited Warranty covers: WARRANTY PERIOD: This warranty is for 36 months or 36,000 miles NO CHARGE. (Unless the warranty stated different on this invoice) Warranty repairs will be made at no charge, limited mileage from date of purchase for parts and labor when performed at an authorized repair shop. I am aware of the warranty for the parts installed has 3 year/36,000 miles warranty on parts and labor, whichever comes first, unless stated differently on invoice. The warranty will NOT cover damage caused by other part failures causing damage to warranty items. Warranty will NOT be covered when parts are neglected / misused. Used parts have a 90-day warranty unless stated different on invoice. Warranties are not transferable. Warranty Symptoms and or check engine lights must be reported immediately to Centric Automotive Center to initiate the warranty process. All Warranty work must be performed at Centric Automotive Center unless otherwise stated by Centric management, the customer must call Centric during normal business hours. If the vehicle is more than 50 miles we will provide you with an authorized repair shop. The defective part must be returned to Centric Automotive Center. Then the manufacture of the part will inspect for manufacture defects and advise Centric. The process can take up to 6 months. At no point does Centric authorize payment for any repairs for warranty work. Customers will have to pay out of pocket, then submit a claim. In the event we have a repair approval, Centric or Vendor will supply the repair shop with replacement part (when approved) the labor claim cannot exceed original invoice labor.
**BE ADVISED** SEALS AND GASKETS THAT ARE NOT PURCHASED OR INSTALLED, WILL NOT HAVE WARRANTY. FAILURE TO COMPLETE REGULAR SCHEDULE MAINTENANCE WILL AUTOMATICALLY VOIDS WARRANTY ON REPAIRS
* I request to use text message / verbal consent as my signature and permission for repairs when I am unavailable to use written signature,
CENTRIC IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE TO CARS OR ARTICLES LEFT IN CARS IN CASE OF FIRE, THEFT, TOW OR ANY OTHER CAUSE.
Diagnostic Fee: Customer is aware and agrees if not covered by warranty, customer will have to pay diagnostic/inspection fee even if customer declines repairs.
Batteries are covered for 36 Month from the battery purchase date. DAMAGE DUE TO ACCIDENTS, MISUSE not covered.
Complementary Car rentals are for only 24 hours – up to $40 (reimbursement program) customers responsible for additional charges: Rental Deposit, insurance, gas, any damages. Customers must provide invoices from rental companies for reimbursement.
Complementary Car Washes – to management discretion and how busy we are.
Storage Fees will apply @ $80 a day if vehicle is not picked up after 24hours after work is completed. Express mechanic’s lien is hereby acknowledged on above vehicle to secure the number of repairs thereto
PARTS: All parts including parts sold over the counter (Centric) are subject to warranty parts testing. If the warranty part test results show “No trouble found” your claim will be denied.
EXTRA EXPENSES: This warranty does not cover payment for loss of use of the vehicle during warranty repairs nor lodging bills, substitute transportation rentals, other travel costs. towing, telephone calls, loss of pay or any other indirect or consequential damage.
GENERAL: Our intention is to repair under warranty, without charge to you, anything which is our fault that goes wrong with an original Centric Automotive Center part or accessory that you purchased from and had installed by Centric (passenger car or light truck. as applicable). All we ask is that you properly maintain and care for the part or accessory and that you have warranty repairs performed by Centric Automotive Center
What Is Not Covered before claim repairs are performed, non-warranty items must be repaired before any claim repairs can be started. . This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, and alteration or “tampering with” (by other than the Facility or Facility employees). This warranty does not cover replacement or repairs due to normal wear and tear. The Facility’s employees and/or agents do not have authority to modify the terms of this warranty nor to make any promises in addition to those contained in this warranty.
Please note the difference between “defects” and “damage” as used in the warranty. Defects are covered since we, the distributor, are responsible.
Conversely, we have no control over damage caused by such things as but not limited to collision. misuse. and lack of maintenance. Therefore. damage for whatever reason is not covered by the warranty.
Maintenance services are also not covered by the warranty since it is the owner’s responsibility to maintain the vehicle according to the maintenance requirements provided.
The expense for cleaning. adjusting, or replacing of parts. such as air, oil, and fuel filters, windshield wiper blades, light bulbs. distributor points, or condensers, during normal maintenance is the owner’s responsibility. The expense for replacing spark plugs that are oil or lead Fouled or which fail due to the use of low-grade fuel. improper selection of heat range or misapplication is the owner’s responsibility.
Parts made from cloth or leather (upholstery, convertible tops, trim items), wood, paint or chrome which have been affected by airborne fallout. such as chemical and tree sap, or by road salt, hail, windstorm or other environmental factors. Damage caused by an act of (God, including without limitation, earthquake, fire, flood, storms or other acts of nature are not covered. If a technician sits in a car and your upholstery rips, this will be the responsibility on the customer or his insurance. If we are working in an area and that requires the removal of delicate parts like plastics, upholstery, glass and this item breaks due to age or brittleness, this will be the responsibility of the customer.
DAMAGE TO GLASS: Glass breakage or scratches are not covered When removing parts near these items.
To Start a Claim Call (760) 744-9664
Discuss problems with Centric Auto
Email the following
Original Invoice Number
Picture of current milage
Picture of Failure
Diagnostic Reports
Send to [email protected]
Air conditioning, heating and climate control systems
Brake system(s)
Clutches (clutch component or assembly repair and replacement)
Electrical system(s)
Emission control system(s)
Engine cooling system(s)
Electronic engine management other on-board computer) system(s)
Exhaust system(s)
Fuel system(s)
Ignition system(s)
Starting and charging system(s)
Steering/suspension system(s)
Hybrid drive battery replacement
All these claims hold a 12 month or 12,000-mile warranty from the initial invoice. Centric does not control the decision made by these companies, they can only provide the information needed for the claim to be processed. Extended warranty claims do not cover any maintenance items. Car Rentals MUST go through the warranty co. Centric does not facilitate car rentals. Repair denials, the customer is to be responsible for diagnostic fees and any other related fees.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
You can access all your personally identifiable information that we collect online and maintain by emailing us through the Contact Us form on our website. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Should you have other questions or concerns about these privacy policies, please call us (760) 744-9664
Automotive Repair Specialists in San Marcos, CA, deliver affordable and trustworthy car care services, offering everything from oil changes to major repairs with a three-year warranty on all work.